Refund policy
We stand behind the quality of our products and build them to last for years of everyday use.
If something doesn’t seem right, we’ve got you covered.
Returns
You may request a return within 30 days of delivery if:
• The item is unused and in original condition
• All original parts and packaging are included
Return shipping costs are the buyer's responsibility unless the item is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible.
1-Year Limited Warranty
All products are covered by a 1-year warranty from the date of delivery.
If any part of your product breaks or fails due to a defect in materials or workmanship, we will replace the affected part free of charge.
What Is Covered
• Manufacturing defects
• Structural failures under normal use
• Defects in materials or craftsmanship
What Is Not Covered
This warranty does not cover:
• Normal wear and tear
• Cosmetic damage (scratches, dents, discoloration)
• Damage caused by misuse, improper installation, or exceeding weight limits
• Modifications or alterations to the product
• Damage caused by improper maintenance or environmental conditions
How to Make a Warranty Claim
If you experience an issue, please contact us with:
• Your order number
• A description of the issue
• Photos or videos showing the problem
We will review your claim and respond as quickly as possible with a solution.
Replacement Process
If your claim is approved:
• Replacement parts will be shipped at no cost
• Instructions will be provided if needed
Our Commitment
We design our products to be safe, durable, and reliable for everyday family use.
If something goes wrong, we will work with you to make it right.
Need Help?
If you have any questions about your warranty or product use, feel free to contact us